During the weekend, I watched my nephew playing his video game from Microsoft. At one point the console asked for an upgrade and there he was doing it (only because I insisted). It was a sensational experience and inspired me to write about something that many say they do, but in reality are nowhere near: user experience.
Firstly the virtual keyboard displayed is not a QWERTY keyboard. Because it still insist on other keyboards?! Especially when the input support is a “joystick”.
Once able to log in to wi-fi network at home and the update process began. Second point: download and install need one, ie the process passes you the feeling that will never end. When then finally (1 hour), came to an end after two reboots without warning (which give the clear idea that something failed), my nephew’s comments summed up the experience well: “one more time and they update gets worse”,”youtube console?! Who will watch video here?”,”See what I said about getting worse?”.
Even considering the initially negative effect of any change on people, yet some things were / are totally ignored by those who should, minimally, pay attention to it.
Since this process was to turn updates the year with everything reset, updated the version of my phone and the process is equally murky. Just to give you an idea: during the phone reboots twice without any minimum notice is given. What’s worse, if you’re not very careful, make sure you do not need to interfere with the last reboot. Gotcha: this is the one that you have to do on your own (?).
Golden opportunities are lost in these processes. For reflection, a few suggestions:
(1) If the process consists of downloading and installing, warn explicitly and separate the processes wherever possible (always be possible) – not everyone can or have time to spend hours in front of any equipment installing anything.
(2) Every boot must be given advance notice.
(3) During the installation process to highlight the major changes that will occur – thus the user is prepared for what they will see next. This reduces anxiety and manages expectations. Not to mention that you can get to the “sale” of that obscure feature that will really make life easier (for both).
(4) Make previous research with its users – put a lot of functions that anyone imagined being revolutionary and “super useful,” rarely results in anything good. Never forget the maxim less is more.
From this article we will discuss about user experience. I will discuss relationship models that provide a really good experience and complete (online and offline) to their customers.
I say without fear: apart from a few honorable exceptions, and it is hard to find… Very difficult…
Pravin Ganore is an IT expert at ESDS Software Solution Pvt. Ltd. He specially writes about hosting services that includes Cloud Hosting, Data Center Services, Software Hosting, Dedicated Server, Cloud Hosting, and etc.